Contact Us
6 Cricket Avenue
Ardmore, PA 19003
(610) 896-0701
(800) 80-SWAIN
(610) 896-0704 (Fax)
Email Us Now
Hours of Operation:
Monday - Friday:
9am-6pm
Saturday: By Appointment
Email Newsletter
Testimonials
"Our company has almost doubled in size during the last year, and Swain Techs has been with us every step of
the way. Our needs have increased and changed, and Swain has flexibly, professionally, and skillfully
implemented solutions and accommodated us throughout the process. We do not know where we would be
without them!"
— Erica K. Irvine
, Human Resource Manager, Iberdrola Renewable Energies USA
IT Outsourcing 
Swain Techs is changing that.
Our One Sourcing Agreements provide you with all the benefits of a private IT department without the financial or legal burden that accompanies an in-house staff. You may think you need an IT person onsite...We can staff your office with the required number of Full Time Equivalents giving you on-demand access to technicians and resources. Swain Techs gives you the onsite staff, training, resources and a team approach to every One Sourcing client. Compare our plans >>
- Your network can be remotely administered by our technicians. This includes virus definitions, license management, operating system updates and user ID’s / passwords.
- Nightly backups send e-mail status reports to our office. Errors are detected before an emergency occurs.
- Your network is documented and inventoried including serial numbers, backup procedures and server resource. This almost eliminates each technicians leaning curve.
- Swain technicians can remotely take over your desktop to fix the problem while you watch.
- A 24x7x365 on-call help desk.
- Response time guarantees that rival large multinational corporations.
- Experienced desktop and network technicians.
- Seasoned IT advice to help address the most complex infrastructure issues.
All onsite technicians are supported by the home office. This means that when complex or specialized issues arise we simply set up a conference call with an offsite specialist or dispatch extra staff at no extra charge. Our Premium One Sourcing Agreement offers free additions and upgrades including migration projects and network design services at no extra cost. Free yourself from hourly fees today!
Premium One Sourcing Plan
Standard One Sourcing Plan
Block of On-Demand Support Hours
Operating System / Security Updates and Patching
Applied Monthly
Applied Quarterly
N/A
Unlimited Maintenance on Covered Servers (Excludes Materials)
Included
Included
N/A
Unlimited Maintenance on Covered Workstations (Excludes Materials)
Included
Included
N/A
Remote Backup Monitoring
Included
Included
Included
Unlimited Application Support for MS Office and Industry Specific Applications
Included
Included
Included
Detailed Monthly Utilization Reports
Included
Included
Included
Time can be used for any technology task the customer sees fit
Included
Not Included
Included
Emergency Response Time
4 Hours
Next Business Day
Next Business Day Standard / +25% for 4 Hours
Free Upgrades, Free Network Additions (such as new workstations or servers), Fulfillment of On-Demand Network Request (new users, accounts, folders, permissions, etc)
Included
Not Included
N/A
Excluded Services
Telecommunications, Business Continuity (other than routine backup), Web Development, Printer Repair, IT Project Management and Search Engine Optimization Services
Telecommunications, Business Continuity (other than routine backup), Web Development, Printer Repair, IT Project Management and Search Engine Optimization Services
IT Project Management, Search Engine Optimization
Rates
Standard Business Service Contract - Security, R+eliability & Peace of Mind- Workstations: $60 / month
- Servers: $150 / month
Premium Business Service Contract - Like your own IT department at a fraction of the cost!
- Workstations: $110 / month
- Servers: $250 / month
See our entire Rate Schedule for more information and for information about our other services.