Standard Service Rates

Onsite Service


Trip Charges

In-Shop Service

Remote Services

Website Design

IT Project Management & Consulting

Business Service Contracts

Standard Business Service Contract — Security, Reliability & Peace of Mind
Inclusions:

• Quarterly patching/updates
• Unlimited service/support for network servers
• Unlimited service/support for workstations and notebook computers
• Application support for Windows Operating System and Microsoft Applications
• Emergency response – Next business day guarantee
• Detailed monthly report of service and usage

Premium Business Service Contract — Like your own IT department at a fraction of the cost!
Inclusions:

• Monthly patching/updates
• Unlimited service/support for network servers
• Unlimited service/support for workstations and notebook computers
• Application support for Windows Operating System, Microsoft Applications and other major applications
• Emergency response – 4 hour guarantee
• Priority scheduling of non-critical network changes
• Service time to install, configure and migrate to new equipment and network changes
• Detailed monthly report of service and usage

Website & Email Hosting

• Windows Servers (IIS 6)
• 250MB Web Space
• 25 Email Addresses
• FTP Access
• SonicWall Firewall Protected
• Daily & Monthly Usage Reports

• Windows Servers (IIS 6)
• 500MB Web Space
• 50 Email Addresses
• FTP Access
• FrontPage Server Extensions
• SonicWall Firewall Protected
• Daily & Monthly Usage Reports
• PHP Scripting

• Windows Servers (IIS 6)
• 1GB (1024MB) Web Space
• 100 Email Addresses
• FTP Access
• FrontPage Server Extensions
• SonicWall Firewall Protected
• Daily & Monthly Usage Reports
• PHP Scripting
• MySQL Database
• SSL Certificate

Get 2 Months FREE! When you pay for 12-months of hosting at any plan level upfront you'll receive a discount of 2-months; you also get the convenience of only making one payment - call us at (610) 896-0701 to sign-up!

General Information

6 Cricket Avenue
Ardmore, PA 19003

(610) 896-0701
(800) 80-SWAIN
(610) 896-0704 (Fax)

Email Us Now

Hours of Operation:
Monday - Friday: 9am-6pm
Saturday: By Appointment

Get Directions to Our Office!

• Mapquest Directions
• Google Maps Directions

Services We Provide

• Network & Server administration, management, service, repair and implementation (All major brands supported)
• Computer/Workstation service, repair and upgrades (All brands supported)
• Printer service & repair (all brands supported)
• Data recovery and Business Continuity Planning
• IT Project Management & Consulting Services
• VOIP system implementation & maintenance
• POS system implementation & maintenance
• Website design, maintenance and hosting

 General Exclusions/Conditions for Business Service Contracts

• Annual agreement required (billed monthly)
• Parts and materials are not covered (except where applicable by manufacturer warranty)
• Minimum of 5 covered systems
• All systems at a location/office/site must be covered
• Additional locations within 35mi radius and less than 5 systems can be added for a 10% surcharge
• Standard service contract does not include installation, configuration, migration of new equipment, software or systems.

Business Hour Block Contracts

• Annual agreements include a pre-determined block of service/support hours at a discounted rate
• Service Level Agreements customized to your needs with either a 4-hour or 1-business day response time guarantee
• Designated primary and secondary support technicians familiar with your network and environment
• Business hour block contracts are a great option for any company who regularly uses 25 hours or more each month